SmartBPM for Communications Service Providers

Drive agility, operational efficiency and a superior customer experience with SmartBPM®

Convergence is driving increased competition among Communications Service Providers. Open networks are creating a new class of nimble competitors. To succeed providers have mapped strategies that improve operational efficiency, expand their service offerings, and improve the customer experience. But to deliver, they must first close the “execution gaps” created by disparate operational silos, and by the gaps created when the business is out of step with IT and operations.

Pegasystems industry-leading SmartBPM® closes these gaps, and enables CSPs to deliver solutions in the following areas:

New Business — Drive new revenue by streamlining product creation, configuration, order capture, and order fulfillment.

Customer experience — Tie customer-facing and back-office systems together to create an intent-driven customer experience across all channels, improve customer satisfaction and reduce churn.

Operational efficiency — Improve agility and margins by streamlining existing processes in alignment with NGOSS and ITIL standards.

Fraud prevention and revenue assurance — Drive incremental margin and profit by reducing revenue leakage and addressing fraud loopholes

Today, leading Communications Service Providers are using SmartBPM® to rapidly model and execute business processes across their business, with staggering results. With Pegasystems, these companies are dramatically improving agility, operational efficiency, and their customer experience to ensure success in today's environment. In addition, they are leveraging “Build for Change”® technology to ensure that they are ready to adapt to industry changes in the years ahead.

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