Digital Enterprise Insights

Oct 22 2014
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Over the last 15 years that I’ve been in the telecom industry, I have seen a lot of service providers lose their way as they transform from an analog...
Oct 20 2014
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The more you learn about case management, the more you see it in everyday life. Consider the job of a police detective (like Joe Friday of Dragnet,...
Oct 16 2014
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With subscriber growth in the US stagnating, HBO shook up the Pay TV market with yesterday’s announcement that in 2015 US customers will be able to...
Oct 16 2014
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Everyone’s talking about it! Recently Agile government leaders gathered in Sacramento for the Build for Change® Government Forum to share best...
Oct 14 2014
Computerization and Digitization are disrupting many industries with an immense impact, especially on the workforce. These disruptive technologies...
Oct 14 2014
According to an American Banker article titled “ Ladies First: Why Women Are the Key to Relationship Banking ”, 95 percent of women are the financial...
Oct 08 2014
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I recently read that Microsoft is buying the maker of Minecraft (which is often referred to as “Digital Legos” and uses virtual blocks to create...
Oct 07 2014
Has this happened to you? You contact an organization through a call center, they transfer you and ask for your credentials again – and then transfer...
Oct 06 2014
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I have to admit, I love reading articles about attracting new people into the insurance space. I read one just recently in Best’s Review about...
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Oct 02 2014
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“I’d make my promises now if I weren’t so busy arranging to keep them!” That classic line from Citizen Kane always makes me smile. But if you manage...

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