Digital Enterprise Insights

Dec 10 2014
For many years now, the IT industry has been talking about multi-channel customer interactions with mobile, in particular, being touted as the...
Dec 09 2014
T’ was the end of AEP, when all through the health plans Operations were stirring with implementation mayhem. The actuaries’ calculators were put...
Posted In:
Dec 05 2014
In my various exchanges with business and IT stakeholders at large enterprises, there has always been a recurring, predominant discussion regarding...
Dec 05 2014
Author: 
Last week, I attended Light Reading’s event, The Future of Cable Business Services, in New York. One message was clear for 2015: Competition. Cable...
Dec 05 2014
December is a month of mixed feelings for those with student loans from graduating last summer. On the one hand, it’s all egg nog and ‘White...
Dec 04 2014
Author: 
While Apple Pay has survived its first Black Friday, adoption among consumers has been, well, ‘meh’ (non-Millennial translation: indifferent)...
Dec 03 2014
Author: 
As a result of the Unfair Deceptive or Abusive Acts & Practices (UDAAP), Treating Customers Fairly (TCF), sanctions, Anti-Money Laundering (AML )...
Dec 02 2014
Author: 
Customer retention has generally been managed by focusing on three factors: churn rate, cost of retention, and the ongoing value of the customer...
Dec 01 2014
Author: 
Insurance carriers face a daunting challenge about how to adapt captive distribution channels to deal with the competitive pressures from direct...
Nov 25 2014
Author: 
As my friend Jamie Tedford wrote last week, it’s becoming increasingly tricky to find balance between relevance and trust in marketing and...

Pages