Pegasystems and Ness Technologies Expand Their Global Partnership

Pegasystems Inc., provider of Business Process Management (BPM) and customer centricity software, and Ness Technologies, a provider of information technology solutions and services, have entered into a partnership to provide business process services and solutions to Ness clients. Pegasystems' BPM solutions and Ness' consulting, engineering and professional service teams will help clients create efficient business processes and improve customer service.

Agile Technology as an Agent of Change - Innovations by MassMutual enhance the customer experience.

Agile development has entered the mainstream of development approaches. However, many insurers still struggle with how to transition from a traditional development methodology and achieve success with agile.

MassMutual assistant vice president Christine Gendron and Liam Tuohey, the company’s systems director, shared the success of the insurer’s agile development process in a strategic initiative around the customer experience during a session at the ACORD LOMA Insurance Systems Forum.

Customer service……… simple?

46% of UK businesses said that they would pay more for a consistently good service across all regions, channels and lines of business. (Source: Finextra Reseearch and Pegasystems Report)

How to optimise the banking customer's journey

In an increasingly complex and competitive environment, companies - and financial services firms especially - are struggling to find practical ways to attract, service and retain valuable customers at a cost that is right.

The Forbes Fast Tech 25: Our Annual List Of Growth Kings

That leap of faith is what drives interest in our list of America’s 25 Fastest-Growing Tech Companies. All of them have shown a remarkable ability to defy sales gravity.

BPM companies take their own path on the route to cloud

Krassi Genov, senior product marketing manager for Pega Cloud/PaaS at Pegasystems, says the ability of cloud platforms to act as an accelerator and an innovation test bed is an important consideration. In the days before cloud, it was “inconceivable” for businesses to turn on a new service or feature, or test it on a segment of customers with a flick of a switch.

Pegasystems: We're the Fastest Growing BPM Vendor

Pegasystems Inc. today announced financial results for the first quarter ending March 31, 2012.

Revenue increased 9 percent to $111.2 million compared to the first quarter of 2011.

Firms Face Challenges as FATCA Comes Closer

Many firms are struggling with what the Foreign Account Tax Compliance Act (FATCA) will mean to them and the cost of implementation. Pega’s Reetu Khosla, director of risk, fraud and compliance recently spoke to the Financial Times about what she is seeing and hearing from the industry.

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FATCA Creating A Compliance Gold Rush

Reetu Kholsa, a director at Pegasystems, attributed the change, in part, to the increasingly sophisticated technology. Her company designs internal computer systems that banks use to screen, on-board and monitor customers.

Texas retirement trust modernizes to boost benefits system performance

The Texas County & District Retirement System is modernizing legacy systems to efficiently administer employee benefit plans with improved workflow management tools.

The multibillion-dollar public trust will use case management technology from Pegasytems to enhance member services, respond more rapidly to customer needs, and improve information security and controls.