Customer Success

Customers using Pega report dramatic improvements in efficiency, customer experience and improved revenue and business outcomes. A selection of these stories, from some of the world's leading organizations, is found here.

The Path to Customer Centricity - Pega's Customers Speak

    AEGIS Insurance Services
    Media Coverage: Insurers Now Have Modernization Options When Package PAS Systems Don't Fit »
    Aetna
    Press Release: Pegasystems Selected to Provide Aetna With Customer Process Management Technology »
    Alere
    Press Release: Pegasystems Recognizes Customers for Excellence in BPM at PegaWORLD 2010 User Conference »
    American Home Shield
    Press Release: Pegasystems Announces Key Enhancements to Award-Winning Customer Process Manager Framework at Gartner Customer Relationship Management Summit 2006 »
    American National Insurance Company
    Press Release: American National Insurance Company Expands Use of BPM with Pegasystems »
    Amerigroup
    Podcast: Amerigroup -- Redefining Customer Centricity »
    Media Coverage: Customer must be king in the web world »
    Assurant Health
    Auto-Owners Insurance
    BAA
    Press Release: Pegasystems Recognizes Customers for Excellence in BPM at PegaWORLD 2010 User Conference »
    Bank of Oklahoma
    Press Release: Bank of Oklahoma Selects Pegasystems SmartBPM »
    Bank of the West
    Press Release: Bank of the West Selects Pegasystems to Streamline Operations and Improve Customer Service »
    BB&T
    Blue Cross Blue Shield of Massachusetts
    Press Release: Sun Microsystems and Pegasystems Bring New Efficiency to Blue Cross Blue Shield of Massachusetts with Advanced eCRM Solution »
    Blue Cross Blue Shield of Minnesota
    Press Release: Blue Cross and Blue Shield of Minnesota Selects Pegasystems BPM Software »
    Podcast: Rules and Process at BCBS MN »
    Blue Cross Blue Shield of North Carolina
    Press Release: Pegasystems Recognizes Customers for Excellence in BPM at PegaWORLD 2010 User Conference »
    Podcast: Rod Dunlap on BCBS North Carolina BPM Success »
    Blue Cross Blue Shield of Rhode Island
    Press Release: Blue Cross & Blue Shield of Rhode Island Selects Pegasystems to Improve its Customer Service »
    Blue Cross Blue Shield of Tennessee
    Press Release: BlueCross BlueShield of Tennessee Selects Pegasystems to Further Improve Quality and Value of Healthcare »
    Media Coverage: BPM Success at BlueCross BlueShield of Tennessee »
    BNP Paribas
    Press Release: BNP Paribas Enhances Process Integration For Large Corporate Loans With Rules-Based BPM Platform »
    Canadian Imperial Bank of Commerce
    Press Release: ADVISORY/Pegasystems to Present At CIBC World Markets Enterprise and eBusiness Software Conference »
    CareFirst Blue Cross Blue Shield
    Chartis
    Press Release: Pegasystems Recognizes Customers for Excellence in BPM at PegaWORLD 2010 User Conference »
    CSC - Federal Sector & Civil Group
    Press Release: CSC Selects Pegasystems Technology to Help Modernize North Carolina’s Medicaid Management Information System »
    Podcast: Beyond the Government Modernization Requirements Gap »
    DAK
    Dept. for Environment Food & Rural Affairs (DEFRA)
    Press Release: Animal Health and IBM Select Pegasystems to Drive Business Reform Programme »
    Deutsche Telekom
    EDS (Australia) Pty Limited
    Press Release: Pegasystems Selected by EDS to Support the Inland Revenue's Contact Centers »
    Electric Insurance
    Press Release: Electric Insurance Chooses Pegasystems SmartBPM Suite »
    Farmers Insurance Group of Companies
    Press Release: Pegasystems Recognizes Customers for Excellence in BPM at PegaWORLD 2010 User Conference »
    Media Coverage: Customer must be king in the web world »
    Fin-Force
    Press Release: Pegasystems Supports Fin-Force in Delivering Expert Outsourcing Capability to Global Banks for Payments Processing »
    GMAC
    Press Release: Pegasystems Selected to Provide GMAC-RFC With Business Process Management Technology »
    Hawaii Medical Service Association
    Press Release: Hawaii Medical Service Association Selects Pegasystems to Improve Contact Center Operations and Drive Higher-Quality Customer Experience »
    Health Net, Inc.
    Press Release: Pegasystems Announces Selection by Health Net »
    HealthNow New York, Inc.
    Press Release: HealthNow New York Inc. Empowers Business Users to Drive Improvements in Claims Processing and Increase Member Retention and Loyalty »
    HM Insurance Group
    Press Release: Highmark Life & Casualty Group Deploys Pegasystems Business Process Management; Five-Week Deployment Provides National Sales and Service Support »
    HSBC
    Press Release: HSBC Selects Pegasystems Software as Global Standard; Pegasystems' SmartBPM to Be Enterprise BPM Toolset »
    Independence Blue Cross
    Press Release: Pegasystems Selected by Independence Blue Cross to Help Optimize Sales and Claims Processes »
    ING Bank
    ING Insurance
    JPMorgan Chase & Co.
    Press Release: Pegasystems Recognizes Customers for Excellence in BPM at PegaWORLD 2010 User Conference »
    Kaiser Permanente
    Press Release: Pegasystems Recognizes Customers for Excellence in BPM at PegaWORLD 2010 User Conference »
    Lloyds Banking Group
    Press Release: Pegasystems Recognizes Customers for Excellence in BPM at PegaWORLD 2010 User Conference »
    MassMutual
    MasterCard Worldwide
    Medco Health Solutions, Inc.
    Press Release: Pegasystems Recognizes Customers for Excellence in BPM at PegaWORLD 2010 User Conference »
    Media Coverage: Computer says, you're fired: how technology dictates the way we work »
    NASCO
    Press Release: NASCO Selects Pegasystems' SmartBPM »
    Nationwide Mutual Insurance Company
    Press Release: Pegasystems Recognizes Customers for Excellence in BPM at PegaWORLD 2010 User Conference »
    New York Life Insurance Company
    Nordea
    Press Release: Pegasystems Supports Nordea to Automate Investigations with Business Process Management Software »
    Orange
    QBE Insurance Group
    Press Release: Pegasystems Recognizes Customers for Excellence in BPM at PegaWORLD 2010 User Conference »
    Rabobank Group
    Press Release: Rabobank Extends PegaINTEGRATED INVESTIGATIONS across National and International Bank Network; Web Connectivity Will Help Reduce Costs and Improve Productivity »
    RBC Financial Group
    Royal Bank of Scotland Group
    RS Medical
    Press Release: RS Medical Selects Pegasystems' Smart BPM Software To Automate Front-to-Back-Office Business Processes »
    Standard Chartered
    Press Release: Pegasystems Recognizes Customers for Excellence in BPM at PegaWORLD 2010 User Conference »
    Standard Life
    Suncorp Metway
    Press Release: Pegasystems Recognizes Customers for Excellence in BPM at PegaWORLD 2010 User Conference »
    SunTrust Bank
    Press Release: Pegasystems Recognizes Customers for Excellence in BPM at PegaWORLD 2010 User Conference »
    TD Bank Financial Group
    Press Release: TD Bank Selects Pegasystems for Cross-Enterprise Business Process Management »
    Texas Commission on Environmental Quality
    Press Release: Texas Commission on Environmental Quality selects Pegasystems to Help with Legacy Modernization »
    Media Coverage: Texas Commission on Environmental Quality Selects Pegasystems to Help With Legacy Modernization »
    The British United Provident Association Limited
    Press Release: BUPA Selects Pegasystems to Deliver Improved Customer Service; Agreement with BUPA Strengthens Pegasystems' Position in the European Healthcare and Insurance Market »
    ViPS/General Dynamics
    Press Release: Pegasystems Chosen In Support of Medicare Part D Drug Benefit Plan; CSC Selects BPM Leader for MemberHealth Initiative »
    Vodafone
    Xchanging
    Press Release: Pegasystems Recognizes Customers for Excellence in BPM at PegaWORLD 2010 User Conference »
    Zurich NA
    Press Release: Pegasystems Recognizes Customers for Excellence in BPM at PegaWORLD 2010 User Conference »
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