Session: Client-Led
Beyond the Obvious: How Deutsche Telekom Generates Value from Pega Customer Service
Date and Location
June 11, 2024, 11:30AM - 12:15PM PDT
Chairman's Ballroom 363
Speaker(s)
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Daniel WenzelSVP Design AuthoritiesDeutsche Telekom
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Jeremy KembelSenior Director of Product Strategy, Customer ServicePega
Clients buy Pega Customer Service™ for its innovations, AI features, and unmatched automation potential. Sometimes – especially when the business is under pressure – it's for delivering efficiencies fast. Join this session to learn some tips and tricks on how Pega creates continuous value and changes customer service at points that are truly hurting today.