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PegaWorld iNspire
June 9-11, 2024 | Las Vegas

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Session: Client-Led

Commonwealth Bank of Australia Takes AIM in Financial Crimes Alerts Investigation

Date and Location

June 10, 2024, 1:15PM - 2:00PM PDT
Chairman's Ballroom 365


  • Ben Donnelly
    General Manager, Operations Technology
    Commonwealth Bank of Australia
  • Sarah Jackson
    General Manger Operations Strategy and Risk
    Commonwealth Bank of Australia

The complexity of managing financial crimes alerts investigations at CBA across multiple channels, applications, and regulatory regimes was driving high cost, low efficiency, and high staff turnover. Join this session to see how the bank decided to move to a single, unified Pega application for managing financial crimes investigations across all channels and products, leveraging the alerts investigation management (AIM) framework as the foundation for the new application to drive consistency and accuracy.

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