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Pega Community Forum - Deutsche Telekom Success Story: How to generate value from Pega Customer Service
What do you think: How is value realized best in customer services? Ask several people - and you will get diverse answers. But one message a lot of the answers will have in common: that automation is key.
Also the ICT company DTAG realizes value via automation in a lot of its services and solutions. But DTSE HR Customer Services is one example, which shows that there are more essential value drivers inside Pega beside that.
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