Patient Experience and Access Post Covid

The healthcare consumer takes on several roles and has journeys that span across many health sectors. Not just hospital patient, managed care member or beneficiary, the healthcare consumer is key to health outcomes improvement and cost-curve bending efforts. But what consumers want, clinically need, can financially afford and physically access don’t always result in following care plans, taking meds, and watching daily diets. To get better results, health leaders are focused on engaging consumers to drive improved alignment, outcomes and value. To take the results from pilots to populations and to deliver the most impact, scalability and automation are required.

In this session, you’ll hear from consumers- what they want and need, through the results of our annual healthcare industry survey. You’ll also hear operational success stories featuring simplified care navigation and personalized engagement which result in improved health access and better health and business outcomes.

Learning Objectives:

• Discuss the visions, struggles and attempts to engage their patients/members, and what healthcare consumers themselves have to say about it
• Analyze how engagement is changing as a result of consumerism, technology and changing business models
• Describe how large healthcare organizations have evolved their engagement models and deployed digital solutions to keep consumers involved and working on their health
• Discover how to leverage technology to remove friction from consumer journeys spanning care management, benefit coverage, and more

Speaker Info:

Kelli Bravo, MBA, MS
VP of Healthcare & Life Sciences
Pega

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