Technical Support Engineer (Java Applications)
Meet Our Team:
We are the face of Pega. Our aim is to Providing world class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with Pega technology and services. You will be working technically rich challenges from the clients across the globe.
Picture Yourself at Pega:
The Technical Support Engineer (TSE) is a key technical role within Global Client Support (GCS) for clients to address technical concerns. This position develops client satisfaction and loyalty by providing superior support services for Pega’s products.
What You'll Do at Pega:
The TSE uses their understanding of Pegasystems’ products, the technical environment in which they run, and our clients’ business objectives to drive support cases to timely and quality clarification and subsequent resolution by themselves or others in Pega.
Who You Are:
You enjoy solving problems and puzzles. You are curious and love to learn. You would prefer a role that is technically diverse in nature allowing for new challenges and a strong learning curve. You would like to work in a global, progressive software company. You love working directly with customers. You are an independent thinker and a good team player.
You have demonstrated customer-facing skills including expectation management, communication skills, information management.
Role requires the applicant to be a citizen or permanent resident
You are open for a hybrid work arrangement, team works from office 2 days a week on Mondays and Fridays
What You've Accomplished:
• 2 to 3 years of Core Java Software Application Development/ Pega development along with maintenance and troubleshooting experience.
• Experience with Tomcat or equivalent.
• Working knowledge of PostgreSQL or equivalent.
• Strong analytical and problem-solving skills, and debugging experience.
• Experience working with Core Java, Memory management and J2ee concepts.
Pega Offers You:
• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
Inclusion and Diversity – Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture.
We encourage candidates of all backgrounds and skillsets to consider opportunities at Pega. At Pega, we focus on the skills needed to be successful and we know that our employees can thrive even if they don't possess a traditional background. If you like the sound of this role, but are not sure if you are the right person, please consider applying. We would love to hear from you!
As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
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