Pega Field Service

Streamline operations and improve customer satisfaction with
Pega Field Service


Increase field technician productivity through optimized scheduling, routing, and workflow.


A single, integrated field service management process controls the information flow from the first call to the final resolution, eliminating wasted cycles and minimizing delay at every step.


Keep customers happy by getting the job done fast, and done right the first time.
From the first call to

A Closed Service Request

An end-to-end solution for managing the entire field service lifecycle. Companies with a field workforce serve customers better and more cost effectively through a single application that combines a customer service dashboard with a fully functional mobile app.
The priority is

Customer Satisfaction

Every service call is an opportunity for positive customer interaction. Handling the call properly and getting the job done right the first time will enhance customer satisfaction. The right field service software ensures the right technician arrives with the right parts at the committed time.
 Benefit from leading

Best Practices

Pega Field Service is based on a decade of delivering mobile field service enablement applications to the world’s largest and most complex organizations. Successful Pega field service deployments include Safelite AutoGlass, Xerox, Coca-Cola, ADT, Pitney Bowes, Canon, Heineken Ireland, and ASSA ABLOY.
Deliver an app that’s

Customized for Your Business

Because it’s built on the Pega 7 platform, business users can easily modify the base workflow to fit their specific products or industry. The result is more customized than off-the-shelf packaged apps, but without the associated cost and headache of custom development and maintenance.
A complete solution

From Desktops to Devices

The custom native mobile field service app carried by technicians is tightly integrated with the agent desktop, and provides mobile functionality such as enterprise authentication, assignment workflow, turn-by-turn directions, and time and expense capture for mobile field workers.

Additional Product Features

Ensure that your customer service application communicates with your telephony systems for a seamless customer experience.
ECM Taxonomy Terms: 
Customer Service
Customer Engagement