Pega named a leader in the Forrester Wave™: Customer Service Solutions, Q1 2026.

Using a rigorous 39 criterion evaluation, Forrester researched, analyzed, and scored twelve customer service providers to help customer service leaders select the right solution for their needs.

In the 2026 report, Pega was ranked as a leader and received top markets for AI assist tools for CSRs, conversational AI, AI agents, vision, and innovation. Pega is highlighted for its ‘differentiated vision of autonomous service’ and its ability to support large enterprises with complex, highly regulated processes.

Forrester shares, “Pegasystems offers all the building blocks for autonomous service. Its superior case management orchestrates workflows across channels and across the enterprise.”

Learn more about how Pega Customer Service guides and automates service journeys from end-to-end.

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