CPM: Advanced

CPM: Advanced is for system architects who want to deepen their knowledge and skills to design and build customer service applications using Pega's Customer Process Manager™ (CPM) framework. The course covers a breadth of topics including creating the application class structure, using external data within CPM and more advanced features such as skins and diagnostic
processes.

Students gain hands-on experience and learn best practices for creating the class structure for a customerservice application built upon the CPM framework. They learn how to create interface classes and se data sources to access data from external systems within CPM. Students will also dig deeper into the steps required to manually create a CPM service process and learn how to configure and use email in a customer service application.