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Exceed expectations, personally

How Commonwealth Bank of Australia approaches customer engagement.

Commonwealth Bank of Australia wanted to build better relationships with its customers. But that’s no small feat with 10 million customers to get to know. Find out how they did it with the help of Pega Customer Decision Hub™ in this video.

Learn about how implementing this solution resulted in delivering 50 million personalized conversations

Find out how they utilized 200 machine learning models with 157 billion data points

Discover how they achieved 200 millisecond response times, occurring 20 million times each day