Bank of Ireland & Pega
Unify the customer experience
Siloed channels be gone
Drive a connected customer experience, starting in your channel of choice and extending across inbound, outbound, and paid. Pega Customer Decision Hub™ lets you orchestrate the end-to-end journey from a single, centralized decision engine that calculates every decision “in the moment,” across channels for true one-to-one engagement.
Find out how Bank of Ireland:
Put the financial well-being of its customers at the heart of everything
Increased lead generation by more than 40%
Reduced call volumes into the call center by 15%