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Pega Rocks Insurance Video Series

Anticipate insurance policyholder needs with the power of AI

The future of insurance customer service is proactive. Leading insurers are using AI to offer empathetic, dynamic support when and even before policyholders need it most. 

Watch this video to learn:

How insurance companies can become partners of their policyholders.

How a hybrid service approach combines AI with live agents to better personalize interactions.

When good service is actually “no service” – and how to deliver streamlined experiences across channels.

The different approaches to effectively handle transactional versus emotional insurance needs.

How insurers use AI to detect when a claim is needed to speed up processes.