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Telenet & Pega

Make service effortless for everyone

Streamline processes and personalize interactions.

Learn how Telenet, a leading provider of media and telecommunication services in Belgium, reduced their customer service systems from 14 to 1 with Pega. Brecht de Mulder, Head of Pega Customer Service Delivery at Telenet, shares how a deep partnership with Pega allowed them to:

Automate and optimize their processes across different channels and systems

Empower their agents with a unified desktop and guided workflows

Personalize their customer interactions with real-time insights and recommendations

Increase their customer satisfaction, retention, and loyalty