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A Pega White Paper

Rethinking service for the digital era

Once upon a time, customer service consisted mainly of call centers – but that time is over. By 2022, 70% of all customer interactions will involve technology like messaging apps, chatbots, and social platforms.

Achieving digital customer service transformation

PDF | 15 pages | 13 mins read

Your customers have evolved. Can you keep up?

Download our white paper to find out:

  • Which friction points are currently frustrating your customers (and your customer-facing employees)
  • How to create smart digital strategies to transform your approach and solve those problems, fast
  • What the next wave in service looks like, and more

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Pegasystems is the leader in software for digital transformation. Find out more about our 35-year history of helping the world's leading organizations achieve breakthrough business results.

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