A Pega White Paper
The call center era is over
Customer service is going digital. By 2022, 70% of all customer interactions will use tech like chatbots and social platforms.
Rethink service. Go digital.
Can you keep up with the demands for digital-first service? Read our whitepaper to learn:
- Which friction points are frustrating your customers – and employees
- The three must-haves for exceptional service
- What the future of customer service will look like
Pegasystems is the leader in software for digital transformation. Find out more about our 35-year history of helping the world's leading organizations achieve breakthrough business results.