Unified Messaging | Pega Skip to main content
close Search
Close search

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice

Data Sheet

Unified Messaging

Download Now

Unified Messaging empowers best-in-class digital customer experience over consumer preferred channels: Apple Business Chat (iMessage), WhatsApp, Facebook, Twitter, SMS, and live chat.

By seamlessly unifying these channels into a single desktop, Unified Messaging enables agents to smoothly navigate among conversations, creating an enjoyable, efficient user experience. Virtual assistants work alongside agents, delighting customers with immediate answers to common inquiries. This enables your team to focus on what they do best: provide brilliant customer service with a human touch.


Tags

Product Area: Customer Service Topic: AI and Decisioning Challenge: Customer Service
Share this page LinkedIn

Related Resources

PegaWorld iNspire replays

Catch up on all the innovations, brand stories, and future-proof business solutions that made our virtual event such a success.

Watch replays
Pega Infinity

Pega Infinity™

We’ve brought together customer engagement and digital process automation in one unified portfolio, powered by our visionary no-code platform.

Explore Pega Infinity
Share this page LinkedIn