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Data Sheet

Unified Messaging

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Unified Messaging empowers best-in-class digital customer experience over consumer preferred channels: Apple Business Chat (iMessage), WhatsApp, Facebook, Twitter, SMS, and live chat.

By seamlessly unifying these channels into a single desktop, Unified Messaging enables agents to smoothly navigate among conversations, creating an enjoyable, efficient user experience. Virtual assistants work alongside agents, delighting customers with immediate answers to common inquiries. This enables your team to focus on what they do best: provide brilliant customer service with a human touch.


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Challenge: Customer Service Product Area: Customer Service Topic: AI and Decisioning

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