Pega Operations Overview

Pega's strategic operations applications streamline your business by connecting your employees and customers to the right information across all your legacy systems, channels and devices. Pega guides users through your business processes, automating complex procedures wherever possible, and tracking everything that happens. This end-to-end visibility into how work gets done helps you continuously improve and evolve, closing gaps, ensuring compliance with regulations, and supporting your service level agreements.


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The growth of your business depends on your ability to deliver exceptional customer experiences while operating at peak efficiency. But for large enterprises, getting work done usually involves handing off work between siloed teams, and accessing data buried in equally siloed legacy systems. This complexity leads to increased costs, poor response times and a disjointed customer experience. What your business needs is a way to operate seamlessly and efficiently, from the beginning of your customer’s journey to the end. This means orchestrating and continuously optimizing how work gets done in your company.

Pega’s strategic applications streamline your operations by connecting your employees and customers to the right information across all your legacy systems, channels and devices. Pega guides users through your business processes, automating complex procedures wherever possible, and tracking everything that happens. This end-to-end visibility into how work gets done helps you continuously improve and evolve, closing gaps, ensuring compliance with regulations, and supporting your service level agreements.

At a leading telecommunications company, Pega has streamlined the provisioning of its IP telephony services, managing the service activation process from beginning to end, and reducing the cycle time for order-to-activation by 70%.

As a business agility layer on top of your legacy systems, Pega 7 integrates across your existing infrastructure, and leverages that data to power agile business processes, responsive mobile user experiences and real-time decisions driven by predictive and adaptive analytics.

With a patented layered architecture that supports reuse across all your lines of business, geographies and customer segments, Pega 7 is engineered for the true complexity of a global enterprise, enabling you to quickly turn your pilot projects into global programs.

And Pega Operations Applications adapt and change as your business evolves and grows, giving you operational efficiency while powering truly exceptional customer experiences.

That’s why the world’s leading enterprises rely on Pega to power their mission-critical operations.

Our world is constantly changing. Only Pega lets you build for change.