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Analyst Report

Forrester ranks Pegasystems as a leader in the 2025 Forrester Wave™ RTIMS Report

The Forrester Wave: Real-Time Interaction Management Software, Q4 2025

Helping clients deliver customer-centric, unified and empathetic experiences across channels is our mission. Which is why we’re thrilled to be recognized as a leader in The Forrester Wave™: Real-Time Interaction Management Software, Q4 2025.

The 2025 Forrester Wave™: Real-Time Interaction Management Software evaluates top RTIM vendors on 28 criteria, including predictive AI, generative AI, contact center orchestration, and real-time decisioning.

Please note: this report is available in English only.

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. This report is part of a broader collection of Forrester resources, including interactive models, frameworks, tools, data, and access to analyst guidance. For more information, read about Forrester’s objectivity here .

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