Pega is a Leader in RTIM

Pegasystems was cited as a leader and received the highest score in the current offering category among 11 vendors who were evaluated against 35 criteria in The Forrester Wave™: Real-Time Interaction Management, Q3 2015.

Forrester Wave RTIM Q3 2015 Chart

Highlights from the report:

“Merging powerful analytics with business rules management, Pegasystems has expanded its next-best-action capabilities from the contact center to address sales, service, and marketing channels.”

“References from the growing Pega Customer Decision Hub user base represent some of the largest RTIM environments in this study and provide favorable reviews for customer data management, recommendation engine functionality, and offer optimization.”

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The Forrester Wave is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave are trademarks of Forrester Research, Inc. The Forrester Wave is a graphical representation of Forrester's call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change.