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Forrester Total Economic Impact™ study finds real ROI with Pega intelligent automation

Improved efficiency, agility, and collaboration

Up to 45% increase in back-office operational efficiencies from baseline automation capabilities, RPA, and task mining

20% faster process deployment times, and the ability to deploy more processes with fewer resources

70% less time spent on routine tasks and 20% reduction in average contact center handle time

Meaningful reduction in technical debt through retirement of legacy solutions

Compliance, regulatory, and audit savings through improved workflow transparency and tracking

To understand the economic value of Pega’s intelligent automation capabilities, Forrester interviewed organizations to simulate a three-year organizational transformation for a composite organization.

Adjusted for risk, Forrester found Pega Platform™ delivered:

Enterprise organizations seeking to accelerate digital transformation are taking an intelligent automation approach – they are unifying smart, digital technologies, such as RPA, process automation, end-to-end workflow automation, business rules, and AI-based decisioning, to increase operational efficiency, improve customer engagement, and adapt quickly to changes in the market.

Download this Forrester Consulting TEI study commissioned by Pega to better understand the benefits, costs, and risks associated with Pega’s approach to intelligent automation.