Pega Product Support
Protect your Pega Investment with Complete Support Services
Whether you are implementing a single Pega application or engaged in enterprise-wise deployments, our Pega Product Support experts can provide you with dependable, best-in-class support. Pegasystems is committed to getting the right people involved to solve your problem as quickly as possible. Our personalized approach and problem-escalation procedures help ensure the right resources are devoted to resolving your issues in a timely manner, and our internal systems and processes are designed to reach resolution in the shortest possible time.
We offer flexible service levels to meet specific support needs, from those with 24 x 7 enterprise support requirements to those with lesser needs.
The Pega Support Resource Center is accessed through the PDN where you can find:
- A single stop for submitting support requests and viewing the status of your open and resolved support cases.
- Information about service packs and software patches.
- The Pega knowledgebase with answers to hundreds of common questions including proven diagnostic and troubleshooting procedures along with technical solutions.
- Product documentation including installation and operations guides, online Help, FAQs, Release Notes, 'How To' procedures, white papers and product bulletins written by Pega’s support experts.
- Access to Pega discussion forums which provide a virtual gathering place for Pega customers and partners to share ideas, questions and insight with other members of the community.
- Monthly developer webinars which are archived on the PDN.