Pegasystems Global Customer Support
Delivering Better Business Software™ Support
Pegasystems Build for Change® Platform is the heart of Better Business Software™, and it’s all backed by our Global Customer Support (GCS) team who are dedicated to client success.
Whether you are implementing a single Pega application or engaged in enterprise-wide deployments, the Pega GCS team will partner with you to keep your Pegasystems products up and running effectively. Pega’s support engineers have extensive experience and knowledge of Pega’s products, which is complimented by expertise in third-party platforms and applications.
Through ongoing, cross-functional team collaboration with product development engineers and subject matter experts throughout Pega, our support engineers are committed to providing efficient resolution to complex technical issues.
We offer flexible service levels to meet specific support needs, from 24x7 enterprise support requirements to smaller scale support.
Community, Tools, and Self-service Resources
In addition to the best-in-class support you'll receive from the Pega GCS team, the Pega Discovery Network (PDN) provides the following extensive collection of services and resources for self-service.
My Support Portal
Submit a Support Request (SR), view your open and resolved SRs, update your open SRs, and find and download hotfixes.
Train for using Pega products and methodology and applying best practices. Choose options that provide the flexibility to learn at your own pace, in the format that works best for you and fits your schedule.
Pega Knowledge Base
Find in-depth technical articles covering proven diagnostic and troubleshooting procedures, FAQs, HowTo procedures, and developer tools.
Find deployment resources, product installation and upgrade guides, release notes, and Help topics.
Visit virtual gathering places to ask a question, get an answer from another customer or Pega expert, or share your troubleshooting success.
Use the robust search engine with Advanced Search capabilities to help you quickly find the information you need.
Attend live webinars where Pega’s developers and product experts share their knowledge. Download webinar recordings to play back when convenient for you and your teams.
Receive monthly newsletters, which highlight recent information and announcements including upcoming and archived webinars.