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Virgin Media Ireland unlocks seamless customer experiences

Making service effortless with AI and automation

Discover how Virgin Media Ireland is transforming the telecommunications landscape with its groundbreaking strategy of building tomorrow's connections today. Executive leaders Pat Healy and Terry McCaul share insights into their transformative journey as they break down barriers and empower employees to deliver unparalleled customer experiences.

Transformed agent training and onboarding, slashing the time it takes to bring new hires up to speed by 25%

Reduced the number of systems from 10 to 1, significantly lowering transfer rates

Enabled AI-powered, self-service chat solutions, giving customers the freedom to engage on their own terms, anytime, anywhere