Harnessing the full potential of AI:
What operations leaders need to know in 2025
The past two years have been rife with AI hype. Now that it’s dying down, where does it leave us?
While AI for operations holds promise - more efficiency, reduced costs, increased productivity – at the executive level, there is still uncertainty.
How should operations leaders be integrating AI into their ecosystems? Which AI technologies should be selected for specific use cases?
Through independent research and in-depth interviews with technology executives, we’ve assembled a guide to assist operations leaders with key concerns and questions about AI in the post-hype era.
This Pega original research covers:
What’s now clear about AI for operations in 2025 – and what most executives missed before
Practical approaches to incorporating AI in key operational areas, such as workflow design, process optimization, and the employee and customer journey
Recipes for leveraging a variety of AI and automation technologies in tandem for different operations use cases
Reimagine seus processos e transforme qualquer fluxo de trabalho em um aplicativo pronto para desenvolvimento, com confiança.
Visualize jornadas do cliente e estratégias de engajamento em todos os pontos de contato e coloque-as em prática.