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Putting the customers first

How you can take the customer experience to a new level with IT

How Transavia managed to break organizational and architecture silos to improve customer journey

How to provide a consistent experience across all channels, via employees, and by centrally defining data collections and processes and offering them to all possible channels

What best practices and what type of leadership you need for success

Competition in the travel industry is fierce and with Covid-19 each airline had to prove how agile they are.

In this interactive session Marrit Mallinckrodt, IT Lead Passenger & Operations Control Transavia together with Angelo Fentener van Vlissingen, Client Success Manager Pegasystems talk about how Transavia distinguishes itself from the competition with a customer-centric approach in which IT plays a key role in enabling the vision, technology and approach.

The webinar is in Dutch.

Watch the on-demand webinar

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