Gartner Critical Capabilities for Sales Force Automation (SFA) 2020 | Pega Skip to main content

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The 2020 Gartner Critical Capabilities for Sales Force Automation report ranks Pega among the top SFA vendors.

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Pega recognized in the 2020 Gartner Critical Capabilities for Sales Force Automation report

Pega scored highest or second highest in all three use cases

For the 2020 Gartner Critical Capabilities for Sales Force Automation report, Pega was evaluated against three uses cases and scored second highest in B2B Sales and Indirect/Relationship Sales and highest in B2C Sales.

Use case scores from the report:

  • 4.18 out of 5 for Product or Service Scores for B2B Sales
  • 4.31 out of 5 for Product or Service Scores for B2C Sales
  • 4.28 out of 5 for Product or Service Scores for Indirect/Relationship Sales

Check out the full report to learn more about Gartner’s evaluation and Pega’s Sales Automation offering.

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About the research: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Pegasystems

Gartner, Critical Capabilities for Sales Force Automation, Theodore (Tad) Travis, Adnan Zijadic, Ilona Hansen, Melissa Hilbert, 29 July 2020

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