Forrester Total Economic Impact™ (TEI) of Pega Cloud
How organizations using Pega as‑a‑Service accelerate application delivery, increase team productivity, and scale mission‑critical operations with confidence.
71% Return on Investment over three years
Up to 50% faster application delivery
$2.6M net present value (NPV) over three years
Payback achieved within 8 months
In January 2026, Pegasystems commissioned Forrester Consulting to perform a Total Economic Impact™ (TEI) study that calculated the potential ROI from using the Pega-as-a-Service experience, provided by Pega Cloud.
According to the study, organizations using Pega as‑a‑Service on Pega Cloud achieve measurable business value beyond infrastructure modernization — including faster delivery, greater team capacity, and improved operational resilience.
Accelerate innovation and deliver new solutions faster
Forrester found that organizations using Pega Cloud delivered applications 50% faster by reducing provisioning delays, integrating DevOps practices, automating updates, and reusing shared components across teams.
Increase the productivity and capacity of your teams
The TEI study shows that organizations reduced application testing time by 40% through automated regression testing, standardized pipelines, and predictable validation cycles.
Scale confidently with enterprise‑grade reliability
Forrester found that organizations reduced internal‑facing downtime by up to 75%, keeping employees productive and operations running smoothly — generating $2.7M in NPV benefits.
Note: Results are for a composite organization based on interviewed customers.