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Research Report | PDF | 6 Pages

Unraveling the complexity of human-AI relationships: Trust, ethics, and customer experiences

How empathetic can artificial intelligence be? What services do consumers trust AI to handle and what are their thoughts on AI-generated content?

Unraveling the complexity of human-AI relationships: Trust, ethics, and customer experiences

Get your answers to these questions and others in this research report on consumer perceptions of artificial intelligence.

Pega partnered with research firm Savanta to survey more than 5,000 people worldwide on their views about AI, it’s continued evolution, and the ways in which people interact with technology. The results included responses from the United States, the United Kingdom, France, Australia, and Japan – totaling 5,239 people surveyed in the spring of 2023.

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