Gartner®: Redesign your workflows for strategic adoption of AI agents
A practical framework for identifying where AI agents deliver value and where traditional automation remains the smarter choice
How to identify workflows where AI agents can improve outcomes, adaptability, and operational performance
The three dimensions Gartner recommends evaluating before redesigning any workflow: variability, strategic importance, and operational impact
A five-step framework for moving from workflow analysis to agentic implementation
How to balance autonomy with governance, guardrails, and business oversight
Why a phased approach helps organizations scale agentic workflows more predictably and with less risk
As pressure mounts to modernize operations with AI, many organizations face a difficult question: where will AI agents genuinely improve outcomes, and where will they simply add complexity? This Gartner® report provides a five-step framework for evaluating workflows, prioritizing opportunities, and introducing autonomy with the right balance of adaptability, governance, and control.
Our takeaways from the report:
Gartner, Redesign Your Workflows for Strategic Adoption of AI Agents, Haritha Khandabattu, Marc Kerremans, 21 November 2025.
GARTNER is a trademark of Gartner, Inc. and/or its affiliates.
Gestalten Sie Ihre Prozesse neu und verwandeln Sie jeden Workflow spielend einfach in eine einsatzbereite Anwendung.
Visualisieren Sie die Customer Journey und Engagement-Strategien für alle Touchpoints und setzen Sie diese effizient um.