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A Pega eBook

Join the chatbot revolution

Tangled in a web of conversations across channels? Chatbots and intelligent virtual assistants could be the answers to your digital customer service problems.

Chatbot revolution cover

Chatbot myths vs. reality

Think chatbots feel stilted, robotic, or downright creepy? Take a closer look. 

Today’s bots are smart enough to converse in ways that feel surprisingly authentic. And with developments in automation and natural language processing, they can take on omnichannel tasks large and small. Still wondering if chatbots are right for your organization? Download our eBook and discover:

  • How 3,500 surveyed consumers really feel about chatbots
  • What consumers expect from digital interactions with brands
  • Why intelligent virtual assistants are the chatbots of the future

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