A Pega eBook
Join the chatbot revolution
Tangled in a web of conversations across channels? Chatbots and intelligent virtual assistants could be the answers to your digital customer service problems.
Chatbot myths vs. reality
Think chatbots feel stilted, robotic, or downright creepy? Take a closer look.
Today’s bots are smart enough to converse in ways that feel surprisingly authentic. And with developments in automation and natural language processing, they can take on omnichannel tasks large and small. Still wondering if chatbots are right for your organization? Download our eBook and discover:
- How 3,500 surveyed consumers really feel about chatbots
- What consumers expect from digital interactions with brands
- Why intelligent virtual assistants are the chatbots of the future
Related resources
White Paper
Artificial Intelligence (AI) presents both distracting hype and powerful opportunities to drive customer engagement.
Survey Results
A global study reveals why consumers express fear and confusion about how businesses use AI to engage them today.
Analyst Report
For the 11th consecutive year, Gartner recognizes Pegasystems as a Leader in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center report.
Pegasystems is the leader in software for digital transformation. Find out more about our 35-year history of helping the world's leading organizations achieve breakthrough business results.