Vai direttamente al contenuto principale

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Report

Gartner® 2026 Strategic Roadmap for Self-Service

Unify your service delivery from fragmented to seamless

Image from Gartner Roadmap to Strategic Self-Service report

Customer Self-Service Foundational Capabilities chart

Discover why the average self-service success rates remain at just 22%.

Learn how to build an Intelligent Front Door for seamless service delivery.

Explore the roadmap from foundational capabilities to optimization at scale.

Create seamless transitions between self-service and assisted channels.

Drive measurable improvements in efficiency, satisfaction, and cost reduction.

Most organizations treat self-service separately from agent support, creating friction and low success rates. This roadmap reveals how leading service teams unify operations to deliver seamless experiences that work.

Gartner® 2026 Strategic Roadmap for Self-Service

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Get the Gartner report, !firstname

Get the Gartner report

(all fields are required)

One moment while we prepare your request.
Se non sei !firstname. Clicca qui.
Sviluppiamo un Blueprint?
Scegli il motore di reinvenzione più adatto alle tue esigenze.
Per i flussi di lavoro e la progettazione di app

Ripensa i tuoi processi e trasforma con sicurezza qualsiasi flusso di lavoro in un'applicazione pronta per lo sviluppo.

Pega Blueprint™
Per la progettazione di strategie di marketing e di customer experience

Visualizza i customer journey e le strategie di coinvolgimento su tutti i punti di contatto e mettili in pratica.

Pega Customer Engagement Blueprint™