Vodafone: Agile CX transformation through citizen development
Live webinar: How embracing business agility improved NPS by 18%
July 31 2:00pm EDT - July 31 3:00pm EDT
Vodafone IT was facing pressure to deliver new solution capabilities, faster, as competition increased. Unable to meet this demand, Vodafone envisioned a platform that would empower business users to “self-serve” and create solutions with minimal IT support.
In this discussion, learn how Vodafone empowered in-house citizen developers to build a guided troubleshooting tool in just 4 months, improving time-to-market by 50% and NPS by 18%.
Jon Smith Senior Manager, UK Enterprise IT, Vodafone UK
Ro Chopra Automation & Data Domain Manager, Vodafone UK
Ken Benner Industry Market Leader, Communications, Pegasystems