Pega Events

Vodafone: Agile CX transformation through citizen development

Live webinar: How embracing business agility improved NPS by 18%

  • July 31, 2018
  • 2:00 PM EDT

Vodafone IT was facing pressure to deliver new solution capabilities, faster, as competition increased. Unable to meet this demand, Vodafone envisioned a platform that would empower business users to “self-serve” and create solutions with minimal IT support. In this discussion, learn how Vodafone empowered in-house citizen developers to build a guided troubleshooting tool in just 4 months, improving time-to-market by 75% and NPS by 18%.


Jon Smith

Senior Manager, UK Enterprise IT, Vodafone UK

Ro Chopra

Automation & Data Domain Manager, Vodafone UK

Ken Benner

Industry Market Leader, Communications, Pegasystems

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