The omni-channel breakthrough: Go channel-less
Customer service organizations have long been chasing the elusive omnichannel service model to keep up with the demand for digital options. The result? Definitely a mixed bag.
Don’t let digital chaos stand in the way of providing consistent, connected customer experiences. Put your customers first – not your channels. Join us to learn how AI and robotic technologies can overhaul your current omnichannel approach to help you move from being channel-led to channel-less.
Mike Asebrook is a Product Marketing Director for Pega’s Customer Service solution, enabling the vision and go-to-market strategy. Before joining Pega, Mike was Director of Product Marketing at Genesys for their SMB Cloud Contact Center solution, and worked at a variety of senior-level Product Marketing and Technical Product Management roles at Cisco (Videoscape), Volicon (now Verizon Digital Media Services) and Avid Technology.
Elisa is a Customer Experience Director and leads Pega’s Global Customer Advisory Board program. In this role, she is responsible for building a community of key customers for the purpose of sharing best practices and providing feedback into Pega’s products from a strategy and roadmap perspective. Elisa has been with Pega for over eight years in numerous Pega Corporate Marketing roles. Prior to Pega, Elisa was a global forum producer at Forrester Research and an Executive Briefing consultant at IBM Software.