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Pega Events

Infusing AI into Your Contact Center

  • October 26, 2021
  • 11:00 - 11:40 AM EDT | 5:00 - 5:40 PM CEST

Increased contact volumes, a distributed working model, and rising customer expectations are creating new challenges for customer service departments. Managing soaring demands without skyrocketing costs requires organizations to find simpler, smarter ways to engage customers and deliver resolutions.

Has your organization been struggling with any of these?:

  • Major spikes in customer inquiries
  • Ramping up a newly distributed workforce
  • Rising agent frustrations and turnover
  • Disjointed customer experiences

Join our webinar to hear insights from Pega's independent research around the power of AI and learn how infusing AI into your contact center can help to:

  • Optimize agent productivity
  • Enhance customer experience
  • Boost customer lifetime value

Speakers

Hannah Peacock Headshot

Hannah Peacock

Product Marketing Manager, Customer Service, Pegasystems

Hannah is a Product Marketing Manager for Pega Customer Service. In her day to day, she works to help clients discover how to improve operations and deliver personalized customer service across every touchpoint. Having built marketing strategies for some of the world’s leading software companies, Hannah specializes in translating complex solutions into actionable, business-driven results.

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Rebecca Miller

Senior Product Strategy Manager, CRM, Pegasystems

Rebecca is a Senior Product Strategy Manager in the customer engagement division at Pegasystems. Her areas of focus center around CRM, customer service, sales automation, and consumer data privacy and protection. Rebecca is passionate about helping clients discover how they can use AI and automation to improve operations and foster more meaningful customer engagement.

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