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Pega Events

The Four Cornerstones of Responsible AI

Join Pega experts to learn how to re-design your AI and engage with empathy using real-time tech

  • January 26, 2021
  • 11:00 – 11:30 AM EST | 5:00 - 5:30 PM CET

While the potential benefits of AI are staggering, so are the risks. Enterprises are implementing AI faster and faster to outpace competitors, protect revenue streams, and build higher-value relationships. But without a structure in place to enforce AI accountability and proactively address problems, reputation and bottom line could potentially collapse overnight.

There’s an obligation on the part of every enterprise to develop and maintain their AI in a responsible manner. In this webinar, we’ll discuss:

  • How can you use AI to engage customers with empathy?
  • How can you identify and reduce bias, even when it’s not obvious?
  • How can you increase the transparency of your decisions?
  • How can you ensure accountability across teams and programs?


Reena Leone

Content Marketing Manager, Decision Sciences, Pegasystems

Reena Leone is the content marketing lead for the Decision Sciences division at Pegasystems. Before joining Pega, Reena was content lead at Acquia and senior social commerce specialist at Sony Electronics. Over the course of her career, Reena has been involved in all aspects of content creation and management, from video production and photography to driving content marketing and social media strategies. Outside of work, she’s a podcast host, a frequent traveler to Japan and a doting dog mom to a French Bulldog mix named Olive.

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Matt Nolan

Senior Director, Product Management, Pegasystems

Matthew Nolan is the Sr. Director of Product Marketing for the Decision Sciences division at Pegasystems, driving Pega’s portfolio of marketing technology, decision management, and customer engagement solutions. Before joining Pega, Matt was General Manager of the National Data Cooperative at Target Analytics, and served as Product Director for Analytics & Data Services at Blackbaud, Inc.

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Vince Jeffs

Vince Jeffs

Senior Director, Product Strategy, Pegasystems

Vince Jeffs leads product strategy for Pega’s Marketing, AI, and Decisioning solutions. He has over 30 years of experience with marketing technology, strategic planning, and customer analytics. Vince has spoken at numerous conferences, and as an author, he’s currently ranked #5 in the Customer Analytics category on He’s also a certified Professional Direct Marketer.

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