Pega Intelligent Virtual Assistant

Building Better Bots: Conversational UX that gets work done

Session #2

  • December 12, 2018
  • 10:00 - 10:30 AM EST

When it comes to building your own chatbots, even the most prepared can fall into avoidable traps. Luckily, we know some tips to help you create an intelligent virtual assistant that speaks human and carries context across every channel.

Join us to discover:

  • How to set the groundwork for building next-level bots
  • An essential intro to the basics of bot-building
  • Tips on effectively training your bot to do more than just make small talk


Matt Lake

Director, Multi-Channel Technology, Pegasystems

Matt Lake is Director of Multi-Channel Technology at Pega. He has been designing and building enterprise software for more than 15 years. He is passionate about mobility, conversational UX, AI, and building world-class software experiences. Prior to coming to Pega, Matt worked at Harvard University and Capgemini.

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Anthony Abdulla

Director, Product Marketing - Mobility and UX, Pegasystems

Anthony Abdulla is Director of Product Marketing of Mobility and UX at Pega and has been building brands and launching successful products for more than 15 years. Throughout his career, Anthony has strived to partner with stellar products to make them well known and accessible. He joined Pega to continue doing just that. Anthony is from New England, currently lives in Topsfield, Mass., with his family and is an avid runner and aspiring oil painter.

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