Customer Decision Hub: Real-time decisioning

Intelligent Virtual Assistants: The next level of chatbots

Session #1

  • December 11, 2018
  • 10:00 - 10:30 AM EST

Chatbots help people find things they need in an interface they already know and love. But when you add AI, you empower these intelligent virtual assistants to deliver more than just witty banter – think value to your customers and to your bottom line.

Join our webinar for a chance to:

  • Go in-depth on the new AI-powered virtual assistants
  • See how they’re used in the real world and watch a demo of an intelligent virtual assistant in action
  • Get tips on going beyond chit-chat to better connect with your customers


Matt Lake

Director, Multi-Channel Technology, Pegasystems

Matt Lake is Director of Multi-Channel Technology at Pega. He has been designing and building enterprise software for more than 15 years. He is passionate about mobility, conversational UX, AI, and building world-class software experiences. Prior to coming to Pega, Matt worked at Harvard University and Capgemini.

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Anthony Abdulla

Director, Product Marketing - Mobility and UX, Pegasystems

Anthony Abdulla is Director of Product Marketing of Mobility and UX at Pega and has been building brands and launching successful products for more than 15 years. Throughout his career, Anthony has strived to partner with stellar products to make them well known and accessible. He joined Pega to continue doing just that. Anthony is from New England, currently lives in Topsfield, Mass., with his family and is an avid runner and aspiring oil painter.

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