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Automation and the Future of Work with Hybrid RPA

The future of work sees humans and robots working side-by-side to improve operational efficiencies and customer experience.

  • August 25, 2020
  • 11:00 - 11:30 AM EDT
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Enterprises around the world are embracing the future of work and implementing more automation projects across teams with RPA technology.

The hybrid RPA approach is capable of driving ROI and strengthening the human-to-bot working collaboration. With this approach, the total volume of work done by users has increased by up to 10%*, and the average error rate has been reduced by 15%*.

Hear more about hybrid RPA and the evolving digital workforce from our guest speaker and Forrester’s VP, Principal Analyst and Work Futurist, J.P. Gownder, as he shares insights into:

  • The future of work
  • Digital labor trends
  • The benefits of the hybrid RPA approach

* Source: The Total Economic Impact™ Of Pegasystems’ Hybrid RPA Approach



Francis Carden

VP of Digital Automation and Robotics, Pegasystems

Francis was a founder of the RPA technology acquired by Pega in 2016. Since joining Pega, Francis has been proactively involved in the core technology and marketing around the intelligent automation space, bringing together stories and insights across the globe. He is actively involved in Pega's leading Digital Process Automation (DPA) platform which includes many of the latest advances in technology from artificial intelligence, machine learning, low-code, case management, end-to-end automation and robotics. Francis has more than 30 years of experience running multinational technology companies and selling innovative technology all over the world.

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J.P. Gownder

VP and Principal Analyst, Forrester

J.P. Gownder is a Vice President and Principal Analyst serving CIOs, CTOs, and other technology and business leaders. He leads Forrester’s research into the impact that automation technologies like artificial intelligence, smart software, robotics, and customer self-service have on the future of work, the future of jobs, and the economy. His research also covers the role that technology innovations play in the workforce, employee experience, and the adoption of emerging technologies. Finally, his research into virtual and augmented reality, intelligent agents, wearable computing, PCs, tablets, smartphones, and the devices and systems that power retail experiences helps CIOs optimize investments and strategies.

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