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Pega Events

Amplify Customer Self-Service with AI and Automation

Faster resolutions. Personalized experiences. Happy customers. Join us and learn about delivering self-service that really works during this special webinar

  • July 20, 2022
  • 10:00 - 10:30 AM EDT | 4:00 - 4:30 PM CEST

Customer self-service is broken. Numerous channels are available, and while 82% of customers are willing to use it – 46% don't expect it to work. The solution? Using AI and automation to power the right kind of self-service.

Join Pega Senior Product Marketing Manager Ismath Mohideen and CX Evangelist James Dodkins and discover strategies to offer effective self-service, on any channel.

Want to provide fast resolutions, every time? Register now for this special webinar and learn how to transform self-service.


Ismath Mohideen Headshot

Ismath Mohideen

Senior Product Marketing Manager – Customer Service, Pegasystems

Ismath is the Senior Product Marketing Manager for Pega Customer Service, and leads messaging and go-to-market activities for product launches. She enjoys discussing how Pega Customer Service can solve dilemmas that contact center leaders and agents encounter on a regular basis. She resides in Dallas, TX with her husband and two little girls, and has previously served in marketing roles related to AI, public cloud, and blockchain infrastructure.

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James Dodkins Headshot

James Dodkins

CX Evangelist, Pegasystems

James used to be an actual, real-life, legitimate, award-winning rockstar. He played guitar in a heavy metal band, released albums and tore up stages all over the world. James is now the CX Evangelist at Pegasystems where he researches the mindsets, principals and philosophies of companies that deliver ‘Rockstar Customer Experiences’. He shares those strategies through transformative training, engaging video content and inspiring keynote talks.

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