Artificial Intelligence

AI for Customer Engagement 101: Where to get started

Session #1

  • Tuesday, December 4, 2018
  • 1:00 - 2:00 PM EST

Tired of the hype and wondering what AI can really do for your business? Worried that deploying artificial intelligence would scare away customers? In this webinar, we’ll go beyond buzzwords and debunk myths so you can create AI-powered engagement that works for everyone.

Join us to learn:

  • How to start pinpointing AI opportunities within your organization
  • Practical ways to identify the next best action for winning customers – and keeping them happy
  • How to help your customers understand and trust in AI technology



Don Schuerman

CTO & VP of Product Marketing, Pegasystems

Don Schuerman is responsible for Pega’s industry-leading platform and CRM applications. He has over 20 years of experience delivering enterprise software solutions for Fortune 500 organizations, with a focus on digital transformation, mobility, analytics, BPM, cloud, and CRM. Don has led enterprise software implementations and provided technology and architecture consulting to senior business and technology executives from Fortune 500 organizations, including American Express, Citibank, JPMorgan Chase, and BP.

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Dr. Rob Walker

Vice President of Decision Management & Analytics, Pegasystems

Dr. Rob Walker is Vice President, Decision Management at Pegasystems. Prior to the acquisition of Chordiant by Pegasystems in April 2010, he was responsible for managing the strategic direction and development of Chordiant’s industry-leading predictive decisioning technologies. As a member of the office of the CTO, Rob also provided support to Chordiant’s global sales activities and partnership initiatives. He joined Chordiant when the company he co-founded in 2000, KiQ Ltd., was acquired by Chordiant in December of 2004. KiQ was a specialist provider of decision management and predictive analytics software.

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Register for the whole series

Session 3 | Dec 6, 2018

This event has ended.

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