How Sprint is Revolutionizing the Customer Experience

Hear how a data-driven, next-best-action approach helped Sprint forge better customer relationships and increase customer retention.

Building an Effective Retention Strategy in 13 Weeks

In this panel discussion with Sprint, Accenture and Pega, learn how Sprint has transformed the customer care experience by building a retention strategy that uses a data-driven, next-best-action solution. By empowering agents to have real-time, contextual conversations, Sprint has gained significant benefits including:

  • Double digit improvement in churn
  • Reduction in cost per save
  • Increase in Net Promoter Score
  • Reduction in agent training costs
  • Improvement in agent satisfaction

Watch the Webinar

Watch the Webinar

"Pega has the brains to help an agent deliver the right treatment to the right customer at the right time. That is very different from traditional telecommunications care."

Marcelo Claure, CEO, Sprint

"Pega has the brains to help an agent deliver the right treatment to the right customer at the right time. That is very different from traditional telecommunications care."

Marcelo Claure, CEO of Sprint

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