Frequently Asked Questions
First, register for a Pega Discovery Network (PDN) account. You can access training courses from the PDN.
Training allows you to gain the knowledge and hands-on experience needed to successfully design, build, and deploy applications with Pega.
You can follow Pega on Twitter (@PegaAcademy) to stay up-to-date with services and offerings.
A Self-Study course is one you take online by yourself. Self-Study courses are available in My Self-Study. When you select a course to enroll, you are prompted for a Credit Key or a Pega PASS Key as payment. The cost in credits is listed below each course tile.
Note: Review the payments section below on how to pay.
Self-Study courses are available for a duration of six months. After this time, course access is removed. You must complete all lessons as well as the course evaluation to retain access to the PDF course materials in your Self-Study dashboard.
Instructor-Led courses are taught by certified Pega instructors. The Instructor-Led offerings are available on My Classroom.
Acceptable payments for Instructor-Led courses are Pega Academy Credits, Pega PASS 3, purchase order, wire transfer, or credit card. For more information about submitting these payments, contact [email protected].
Online Mentoring courses are hybrid courses that combine self-study and access to instructor-led guidance. This gives students an opportunity to submit questions to a certified Pega instructor, and work directly with the instructor on course material and exercises. Online Mentoring courses can be found under My Classroom.
Hot Topics are one-hour weekly pulse updates that offer a glimpse into Pega’s technical capabilities.
Hot Topics run globally every Friday. They cost 5 Pega Academy Credits or are free with a Pega PASS 2 or 3.
Payments and Credits
You can pay for training by purchasing either Pega Academy Credits or a Pega PASS.
A training credit is a unit of payment only used in Pega Academy. The purchase of credits allows students to easily enroll in a course with a Credit Key.
Pega PASS is a yearly subscription service providing cost-effective access to training services.
Follow these steps to purchase Pega Academy credits.
- Log into the PDN at https://pdn.pega.com.
- Navigate to Pega Academy > My Classroom.
- Select Pega Academy Credit Purchase.
The cost per credit is 15USD. Once the payment is received, a Credit Key is created and sent to you so you can begin the course(s). You can also use these credits to purchase a Pega PASS.
For payments in other currencies, contact [email protected].
Pega Academy Credits are valid for 12 months. You may request a credit extension for up to three months by submitting a request to [email protected].
The following fees are deducted from your remaining credits based on the number of months requested for the extension:
- One additional month: 10% fee deducted from remaining credits
- Two additional months: 20% deducted from remaining credits
- Three additional months: 25% deducted from remaining credits
Pega Academy Subscription Service (PASS) is designed for those who need to enroll in multiple courses. This easy-to-use and cost-effective 12-month subscription provides unlimited training options.
The benefits include:
- One-time purchase
- Training when you need it
- A flat rate to help plan and maintain your training budget
- PASS 3 - 660 Credits | 9,750 USD | 7,800 GBP | 8,775 EUR
(PASS 2 + Unlimited public classroom training)
Pega PASS cannot be used in conjunction with any other discounts.
The Credit Key Administrator is the person within your organization who is responsible for managing and sharing the Credit Key.
A user guide is available to assist you with navigating credit consumption as an administrator: https://pdn.pega.com/pega-academy-external-administrator-user-guide.
Follow these steps to add email addresses to your PDN profile.
- Log in to the PDN
- From the menu bar, click the Hello link (your user ID) to navigate to your PDN profile page.
- Click the User Account tab
- Add any known email addresses used for previous instructor-led course enrollments to the Alternate Email Addresses section.
- Click Update Profile. Changes may take up to 48 hours to take effect.