Virtusa Solutions Showcase

Virtusa Solutions Showcase

Virtusa is a leading worldwide provider of information technology (IT) consulting and outsourcing services. We help accelerate business outcomes for global 2000 businesses in banking and financial services, insurance, healthcare, telecommunications and media.

Virtusa delivers targeted business outcomes through differentiated solutions by leveraging its proven platforming methodology, domain expertise and technology innovation. Virtusa’s operational excellence solutions allow businesses to improve business and operating efficiencies, and reduce costs using automation, effort compression and simplification. Virtusa’s digital transformation and innovation solutions empower companies to accelerate business growth by reimagining the consumer experience, and creating lasting value.

Virtusa is headquartered in Massachusetts and has 50 offices across North America, Europe and Asia.

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End-to-End Experiences

Virtusa discusses ways to drive end-to-end experiences with Pega at CRM Evolved.


Enhanced Healthcare Contact Center | Virtusa has developed “Enhanced Healthcare Contact Center (EHCC)” on Pega PRPC and its leading healthcare CPM framework to accelerate and simplify the solution delivery. VirtusaPolaris’ EHCC solution provides following benefits to the clients:

  • Accelerate delivery and improve business operations
  • Increase first-call resolution rate
  • Improve productivity and reduce training time of CSR’s
  • Improve time to market while reducing total cost of ownership
  • Improve user experience with enhance 360-degree view of the members
  • Richer enterprise domain model

Contact: Anthony Lange


Underwriting Framework | Virtusa, in partnership with Pega, has built the Group Underwriting Framework to provide group insurance aspects of the insurance workflow. Their aspects are highly rules-and-regulations driven making the sub-process very complex and time consuming. This solution has automated the group insurance underwriting process using Pega PRPC 7 and the workflow manages the customer details, census collection and works all the way to proposal creation and submission to customers. This solution provides the following benefits to Insurance provider:

  • Reduce underwriting review time from 100% to 15% for new business applications and 30% to 15% for the renewals
  • Reduce the customer loss due to delays
  • Reduce expenses and cycle time
  • Improve process quality

Contact: Greg Price


Client Onboarding and Beyond | Virtusa has built an end-to-end client management framework to cater to the diverse requirements of client management. Our framework comprises of four key areas:

  • Onboarding: Workflows for various approvals and compliance (e.g. KYC, AML, Dodd Frank, MiFID -II, FATCA, etc.)
  • Account maintenance: Processes with control related to creation and update of account information like SSI, etc.
  • Limit management: Process and controls to manage trading and credit limits
  • Payable / Receivables: Processes to track payables / receivables of clients especially trading partners

Virtusa can implement it with a centralized structure so that all regions have the same client view and manage it remotely. Virtusa’s solutions provide the following business benefits:

  • Leverage a regulatory mandate for competitive advantage, improve client data governance and eliminate data silos by creating a single version of truth
  • Improve data management with increased controls and decrease risks
  • Scalable for future growth by creating a single platform for multiple functions

Contact: Robert Wichtendahl