Skip to main content

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice

A Pega/Merkle White Paper

Digital banking shouldn't be impersonal

The Future of Customer Engagement

Created in partnership with Merkle

PDF | 12 pages | 15 mins read

What banking market leaders need to know

For many retail banks, the shift to digital service has come at a major cost: personal customer relationships. But it doesn’t have to be that way.

In fact, right now, your bank has the opportunity to gather more – and more accurate – data about your customers’ preferences and habits than ever before. Shouldn’t this information add up to more relevant, more contextual, and more personalized customer experiences?

It should. And it can. Download our white paper, The Future of Customer Engagement, to discover how leading global banks are revolutionizing customer engagement by:

  • Prioritizing micro-journeys
  • Focusing on inbound before outbound efforts
  • Taking a design-thinking approach
  • Delivering solutions that work at enterprise scale
  • Establishing the right governance process

Related resources

Learn how Pega KYC delivers a unified platform that enforces regulatory requirements and organizational best practices.

Discover how SunTrust grew their online customer onboarding by 400%.

Pega logo (reverse)

Pegasystems is the leader in software for digital transformation. Find out more about our 35-year history of helping the world's leading organizations achieve breakthrough business results.

Learn more
Share this page Share via x Share via LinkedIn Copying...