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Quando: January 30

Where: Châteauform’ City George V

What do some of the world’s most admired brands have in common? They’re all delivering Digital Transformation - leveraging technology to, drive customer engagement with artificial intelligence, maximize efficiencies through automation; and be an agile enterprise that can respond rapidly to market conditions.

Thank you to the 332 attendees who joined us in Paris for the Customer Engagement Summit, where we heard directly from leading organisations about how they are thinking about the future of work, the agile enterprise and how they can revolutionise customer engagement with AI – today.

We hope that the different testimonials and the time you’ve shared with experts in AI, Robotics, Clients Service, DevOps…. inspired you and even more will guide you to the only possible way to ensure your company’s success against competition Adopt the only technology that will allow you to answer to your increasingly demanding clients in a constantly evolving omni-channel environment.

A big thank you to all participants. We hope to see you again in 2019 with even more stories to share!

Event Agenda

9:30am

Georges Anidjar, VP Western Europe, Pegasystems

George welcomes you and shares the reasons for the Customer Engagement Summit.
Customer Engagement Summit Paris 2018 : Georges Anidjar
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9:40am

Kerim Akgonul, SVP, Products, Pegasystems. Presentation : Digital Transformation for Real

Kerim shares his vision and experience with customer engagement, the latest technology, the real options for improving your customer service, as well as those to boost your efficiency.
Customer Engagement Summit Paris 2018 : Kerim Akgonul, Digital Transformation for Real
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Customer Engagement Summit Paris 2018 : Kerim Akgonul
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10:10am

Bertrand Roche, Process Specialist and Material Engineering Practices, Thales Corporate Engineering & Anthony Jervis, Enterprise Architect - Thales Digital Factory,

Anthony and Bertrand are part of a team from the Digital Factory of Thales and have had the generosity to share the implementation of a project with Pega. They share their experience on the implementation of the collaborative digital platform and services around Additive Manufacturing for the Thales 3D plant in Morocco.
Customer Engagement Summit Paris 2018 : Bertrand Roche & Anthony Jervis
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Customer Engagement Summit Paris 2018 : Bertrand Roche & Anthony Jervis
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10:50am

Nicolas Marquet, Financial Services Strategic Business Unit - Capgemini France & Aurélien Blanchard, Business Solution Center, Société Générale

Capgemini : Overview of Société Générale Financial Security Case Management project
Customer Engagement Summit Paris 2018 : Nicholas Marquet & Aurélien Blanchard
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11:10am

Mehdi Kallel, Digital Client Engagement Partner - DXC Technlology France & Laurent Ridoux, Associate Partner - DXC Technlology France

DXC Technlology : “Machine learning & Rules engine : the path to a better operational efficiency”
Customer Engagement Summit Paris 2018 : Mehdi Kallel & Laurent Ridoux
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11:25am

Alex Cozette, Solutions Consultant Manager, Pegasystems & Mathieu Feuillade, Solutions Consultant, Pegasystems

Alex and Mathieu take up the challenge of presenting in 17 minutes the unified Pega Platform, covering: CRM, IA, NBA, NBO, two applications and agility. Congratulations!
Customer Engagement Summit Paris 2018 : Alex Cozette & Mathieu Feuillade
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Customer Engagement Summit Paris 2018 : Demo
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11:55am

Imen Maraghni, Head of Custody Projects, BNP Paribas Securities Services

Imen presents the Sunrise project initiated by BNP Paribas Securities Services. The Challenge: How to evolve an entire organization in follow-the-sun* mode by controlling operational risk and improving customer offers as part of the optimization of securities trading management. *Take into account all time zones
Customer Engagement Summit Paris 2018 : Projet Sunrise : BNP Securities Services
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Customer Engagement Summit Paris 2018 : Projet Sunrise : BNP Securities Services
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12:25pm

Denis Jacquet, CEO of the Observatory of Uberisation, President and Founding Member of Sponsor Growth and Director of EduFactory

Denis defends with passion, and humor, his vision on new technologies such as artificial intelligence and robotics, as well as new jobs that bring uberisation. What are the consequences ? Have we thought about this?
Customer Engagement Summit Paris 2018 : Denis Jacquet
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