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Quando: January 30

Where: Châteauform’ City George V

What do some of the world’s most admired brands have in common? They’re all delivering Digital Transformation - leveraging technology to, drive customer engagement with artificial intelligence, maximize efficiencies through automation; and be an agile enterprise that can respond rapidly to market conditions.

Thank you to the 332 attendees who joined us in Paris for the Customer Engagement Summit, where we heard directly from leading organisations about how they are thinking about the future of work, the agile enterprise and how they can revolutionise customer engagement with AI – today.

We hope that the different testimonials and the time you’ve shared with experts in AI, Robotics, Clients Service, DevOps…. inspired you and even more will guide you to the only possible way to ensure your company’s success against competition Adopt the only technology that will allow you to answer to your increasingly demanding clients in a constantly evolving omni-channel environment.

We look forward to continuing to deliver world-class events that bring you insight, best practice and excellent networking opportunities. We would love to hear your feedback, simply complete this 10 question survey to give us more insight into your thoughts.

A big thank you to all participants. We hope to see you again in 2019 with even more stories to share!

Hear From Our Industry Leaders

Denis Jacquet

Denis Jacquet

President of l’Observatoire de l’Ubérisation and Parrainer la Croissance
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Denis Jacquet
President of l’Observatoire de l’Ubérisation and Parrainer la Croissance
Denis Jacquet

Started as a tax lawyer with Baker & Mackenzie in NYC. Launched his first company in 93 at the age of 27. Made a success of it. Acquired a declining leading distance education company in France and revamped it, turned it international.

He became a pioneer of the e-learning market. International development has been the key factor for EduFactory success. EduFactory became one of the only French training companies with a presence in more than 8 countries. He spent 10 years living abroad (Morocco and USA) to develop the business.

Back in France in 2010 Denis thought that we could help other SMBs to do likewise and started Parrainer la Croissance-PLC (Mentor the Growth). A network of 4000 entrepreneurs dedicated to international growth, but also lobbying, access to investment and press.

Recently Denis and G.Leclercq launched the UBERIZATION OBSERVATORY, a “Think and Do” Tank aimed at analyzing the impact of this tsunami at every level of our societies. The objective is to think instead of catching up with the crazy pace the digital is setting. http://www.uberisation.org/

Find more on www.edufactory.com and on www.parrainerlacroissance.com

Imen Maraghni

Imen Maraghni

Head of Custody Projects, BNP Paribas Securities Services
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Imen Maraghni
Head of Custody Projects, BNP Paribas Securities Services
Imen Maraghni

Imen Maraghni has been the head of Custody Project for BNP Paribas Securities Services since 2014. She is based in Paris and heads several Asset Servicing programs, including the market and regulatory evolutions, enhancing the operational efficiency and improving client offerings, as well as custody reeingineering initiatives.

Imen has been working in the securities industry for more than 12 years and is graduate from Telecom Sud-Patis engineering school.

Anthony Jervis

Anthony Jervis

Enterprise Architect - Thales Digital Factory
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Anthony Jervis
Enterprise Architect - Thales Digital Factory
Anthony Jervis
After several years at Accenture as an expert in Enterprise Architecture, Anthony joined Thales in 2016 where he took on the position of Enterprise Architect within Thales Digital Factory. He is a graduate from the University of Roehampton.
Bertrand Roche

Bertrand Roche

Spécialiste Process et Pratiques ingénierie matériel - Thales Corporate Engineering
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Bertrand Roche
Spécialiste Process et Pratiques ingénierie matériel - Thales Corporate Engineering
Bertrand Roche

Bertrand joined Thales in 2004 and has been in charge of Mechanical Engineering Environment since 2012 at Thales Global Services. He is the business pilot of the T3DM project.

Kerim Akgonul headshot

Kerim Akgonul

Senior Vice President of Products, Pegasystems
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Kerim Akgonul
Senior Vice President of Products, Pegasystems
Kerim Akgonul headshot
Kerim is responsible for the company’s suite of CRM applications including Pega Customer Services, Pega Marketing and Pega Sales Automation. Kerim began his career at Pega developing applications for customers in Financial Services and Insurance, he soon recognized the power of connecting back-end operations to front-end, customer-facing applications and has allowed business visionaries to leverage technologies such as mobile, cloud, social, IOT, Robotics and analytics to support and innovate how their organizations interact with their customers.

Georges Anidjar

Manager Director, Europe de l’Ouest, Pega
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Georges Anidjar
Manager Director, Europe de l’Ouest, Pega
Georges Anidjar has had over 20 years’ experience in the information technology sector. He has a passion for delivering customer-facing applications to many well-known brands. Georges has allowed business visionaries to leverage technologies such as mobile, cloud, social, IOT, robotics and analytics to support and innovate how their organisations interact with their customers.

Event Agenda

8:30am

Welcome and Gourmand Breakfast

9:30am

Georges Anidjar, Manager Director, Western Europe, Pega, welcomes you.

9:40am

Kerim Akgonul, Senior Vice President of Product – R&D, Pega

Kerim shares his vision and experience on Customer Engagement, latest technologies and how to improve your customer service and boost efficiency.
10:10am

Anthony Jervis, Enterprise Architect and Bertrand Roche, Product and Project, are part of the Thales Digital Factory team.

They will do us the pleasure of sharing the implementation of a Pega project. They will share their experience in setting up the collaborative digital platform and services around the Additive Fabrication for the Thales 3d plant in Morocco.
10:40am

Coffee-break & Networking

10:40am

SmartBar

Meet the experts in AI, Robotic, UX, Client Services, DevOps, Chatbot….
10:50am

Capgemini presentation

11:10am

DXC Technology presentation

11:25am

Customer Engagement demo

Alex Cozette, Senior Solutions Manager, Pega and Mathieu Feuillade, Solutions Consultant, Pega
11:55am

Imen Maraghni, Head of Custody Projects, BNP Paribas Securities Services

Imen introduces Project Sunrise initiated by BNP Paribas Securities Services. The Challenge: How to apply to all your organisation the follow-the-sun* concept while controlling operational risk, improving customer service, and optimising security transactions? *Including all time zones
12:25pm

Denis Jacquet, President of l’Observatoire de l’Ubérisation and Parrainer la Croissance and EduFactory Director.

Come and listen to the man who fights with passion for his vision on the impact of Artificial Intelligence, data, uberisation on our society, economy and way of working.
1:00pm

Signing session by Denis Jacquet

1:00pm

SmartBar: Meet the experts in AI, Robotic, UX, Client Services, DevOps, Chatbot….

Lunch & Networking
2:30pm

Workshops

User Group: Program : New capabilities, Roadmap and Center of Excellence
2:30pm

Bootcamp: Get Ready for WFI!

GDPR Round table