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Quando: February 6 1:00pm

Where: The QEII Centre, Westminster, London

A slick mobile app isn’t enough. A cool new chatbot won’t get you there. For true digital transformation – the kind achieved by the world’s most successful brands – your organisation can’t just follow the trends. You need to become future empowered.

Join us on 6th February 2018 and discover how to:

  • Revolutionise customer engagement with AI. Deliver incredibly seamless, personalised experiences – before your competitors do.
  • Embrace the future of work. People + robots = optimal outcomes for all.
  • Become an agile enterprise. Harness low-code solutions to work faster and smarter.

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Hear From Our Industry Leaders

Jonathan Smith

Jonathan Smith

Senior Manager - Data, Billing & Integration, Vodafone
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Jonathan Smith
Senior Manager - Data, Billing & Integration, Vodafone
Jonathan Smith
Jonathan is a Senior Manager with Vodafone UK, working in Enterprise IT Domain Delivery. His teams deliver projects & programmes spanning Enterprise Billing, Integration, Data and Edge (Wholesale Access) platforms. Jon is accountable for the delivery of capabilities supporting new product development and new technology introduction; efficiency, optimisation and systems evolution in support of Vodafone UK and Group Enterprise objectives.
Ro Chopra

Ro Chopra

Data Domain Delivery Manager, Vodafone
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Ro Chopra
Data Domain Delivery Manager, Vodafone
Ro Chopra
Ro is a Domain Manager within Enterprise IT working for Vodafone UK, heading up the Data and Automation domain delivery teams. He is primarily responsible for ensuring the delivery of user requirements are met, built and delivered as required for the business, while working in an agile way.
Alan Trefler

Alan Trefler

Founder and CEO, Pegasystems
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Alan Trefler
Founder and CEO, Pegasystems
Alan Trefler

In a three-decade career, Alan has been a visionary leader, a technology change-agent, an innovative philanthropist, and a trusted advisor to business executives around the world.

Alan's unique technology vision and relentless focus on customer success is changing the way many of the world's leading enterprises engage with their customers today. His life's work has been to design a platform for living applications that business people can evolve dynamically to manage the constant disruption and change in today's customer-centric economy.

Jo Causon

Jo Causon

Chief Executive, The Institute of Customer Service
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Jo Causon
Chief Executive, The Institute of Customer Service
Jo Causon

Jo joined The Institute as its CEO in 2009. Over the past eight years she has driven membership growth by 150 percent and established the UK Customer Satisfaction Index as the country’s premier indicator of consumer satisfaction, providing organisations with an indicator of the return on their service strategy investment.

Jo brings a wealth of experience from the commercial sector, enabling her to put customer service at the heart of the Boardroom agenda. She has extensive experience in the financial services sector having recently been appointed as a non-executive director to Aegon UK’s independent governance committee and having previously spent more than 11 years working for organisations such as Aviva plc. She has also held director roles in brand and business consulting, policy development and research for City and Guilds and the Chartered Management Institute.

Kieran Tarrant

Kieran Tarrant

Managing Director – UK & Ireland, Pegasystems
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Kieran Tarrant
Managing Director – UK & Ireland, Pegasystems
Kieran Tarrant
Kieran is Managing Director of Pegasystems in the UK and Ireland. He leads a sales organisation with deep industry domain expertise, focused on delivering great outcomes for clients in the areas of Customer Service, Marketing, Sales Automation and Operations. Kieran has held a number of leadership positions in Enterprise Software working with many of the UK’s largest and most innovative brands across a variety of industries.
Robin Collyer

Robin Collyer

Marketing & Decisioning Specialist, Pegasystems
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Robin Collyer
Marketing & Decisioning Specialist, Pegasystems
Robin Collyer

Robin helps some of the world’s largest companies appreciate and adopt the benefits of contextual customer engagement, conversational marketing and next best action. An experienced senior executive, Robin has for the last 20 years led sales and marketing teams at Concrete Media, Aprimo, smartFOCUS and Xerox.

Location Details

The QEII Centre

Westminster
London, SW1P 3EE