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Standard Chartered Bank & Pega

Revolutionalise the customer experience with AI and automation

With Pega, Standard Chartered Bank could bust silos to provide proactive, frictionless, personalised customer experiences.

Reduce costs by decreasing call volume and handling time at Standard Chartered Bank – all while providing proactive, personalised service experiences and increasing employee satisfaction.

You can’t create frictionless experiences for your customers with disjointed data and systems and operational silos.

Pega’s industry-leading AI and automation capabilities will enable you to simplify and automate customer service processes across channels and silos – so you can provide seamless, world-leading customer experiences, with the agility to get the work done faster.

Engage customers with contextual, seamless, and proactive service

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OCBC streamlines customer onboarding

With Pega, OCBC was able to reduce the time agents spent on customer onboarding by 30%.

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Creating a Center-Out strategy for SCB customers

Simplify banking customer service with Pega and drive faster, more contextual customer resolutions - while lowering costs.

Additional Resources

Seamless, personalized experiences across any channel 

Meet the Pega Team
Sandeep Thamaraichelvan

Sandeep Thamaraichelvan
Account Executive
[email protected]

rajen-sanggaran-headshot

Rajen Sanggaran
Head of Sales, APJ
[email protected]

Peter Alexander
Sales Director
[email protected]

Andrew Fuentes

Andrew Fuentes
Consulting Solutions Executive
[email protected]

Abhishek Dubey

Abhishek Dubey
Manager, Solutions Consulting
[email protected]

Nilesh Trivedi

Nilesh Trivedi
Principal Solutions Consultant
[email protected]

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Pegasystems is the leader in software for digital transformation. Find out more about our 37-year history of helping the world's leading organizations achieve breakthrough business results.

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