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Build for Change®

The next best ideas in digital transformation.

Nolan Greene

How RPA and desktop analytics improve customer experience

Nolan Greene

Survey reveals biggest benefits, challenges to RPA solutions

Michael Fine and Anthony Abdulla

What exactly is case management?

Gerry McCool

The challenge to “design for digital” on an enterprise scale

Mike Asebrook

Contact centers are evolving: 5 capabilities you need now

Pete Brown

Cloud: Controls and configuration tips to keep data secure

Dr. Setrag Khoshafian

IoT-enabled field services in-motion

Jeff Nicholson

A smart tech strategy for CCPA and future data privacy regulations

Steven P. Silver

Put owners first: Go beyond digitizing automotive aftersales

Jenna McAuliffe

Facing the ugly truth: Poor customer service comes at a cost

Christine Parker

3 service pain points that make clients want to switch banks

Leanne Russell

PegaWorld 2019: Technology and people impacting outcomes