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PegaWorld 2019: Optum's solution to simplify license and certification for medical professionals

In an industry impacted by mega-mergers and convergence, Optum recognized the necessity to adapt to the changing landscape by creating a comprehensive license and certification tracking program for medical professionals. The Optum team responsible for implementing this program will share their journey of how they tore down the silo approach to licensing and credentialing, and merged disparate processes into a single end-to-end process using Pega, robotics automation, agile planning, and operational change management. Join the Optum team as they explain how they overcome the challenges for a Fortune 5 organization.


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